where the buyer must pay my shipping cost and the return cost (the exact method that I shipped to you).
There is also a modest $50.00 re-stocking fee for all returned guitars.
This is really a “what it took me to get it out the door and in to your hands” fee
Some Credit Cards charge a back fee for refunds of up to 1%. That must also be taken into consideration regarding the above fee.
This return policy is non-negotiable as are the shipping AND re-stocking fees.
Charges will also be applicable regarding
Any damage sustained, finish-wise or otherwise if applicable.
Monies will be refunded, minus any applicable charges or discussed fees,
after sufficient examination and evaluation of the returned instrument.
No worries, if you took care of the guitar and ship it properly, there are usually no issues whatsoever, facilitating a full refund.
I’m very cool this way (and most other ways too :-)
Please NOTE that you cannot send a guitar back to me without written or verbal confirmation. I need to authorize the return.
Do NOT take it upon yourself to send a guitar back to me.
If you wonder why I have to say this, someone sent a guitar back to me a week later after receipt. Another customer decided 2 weeks was okay and damaged the guitar. The last straw was the guitar that was sent back to me a month later? Seriously? I will send it back to you, charge you for the hassle, ship it back to you unopened, charge you for it, and whatever other charges come my way. Talk to me. Make sure we are on the same page. Again, I’m very cool, but don’t be a jerk about it.
Purchases made thru my studio (in person) are not returnable.
Please allow me to repeat this very simple statement: Purchases made thru my studio (in person) are not returnable. Not for any reason.
Please do not purchase if you do not agree with the above terms.
I will always describe guitars to the best of my ability and
Attempt to photograph any issues.
You are always free and more than welcome to call me and
Discuss in detail anything about a guitar.
Please take advantage of this.
I can be reached at 631-335-5447 …. ask for Rich
You may also SKYPE me at: savage.classicalguitar
I have shown and discussed guitars many times over via Skype. It’s actually pretty cool!
I will help you in every way possible,
including sending additional photographs of anything you wish to see.
I will say this many times…
I prefer that you come to the studio to inspect, play and appreciate your new guitar.
Best and feel free to call me any time. Rich